Frequently Asked Questions
Table of Contents
There are two ways you can order.
All prices are F.O.B. Los Angeles, California. Minimum wholesale ordering transaction is $100.00 US. Merchandise reserved for more than one month is subject to a holding deposit of 20% of the order transaction.
Paying options are:
Price and availability are subject to change without prior notice. A $20 fee will be charged on returned checks. Late payment is subjected to an interest charge of 1.5% per month.
Prices are separated into 3 levels: Unit Price/Break Case, Unit Price/Whole Case, and Unit Price/Ship By Pallet. Buying by "break case" means you are not buying by the whole case and require us to "break" or open the cases in order to sell the amount you need, therefore requiring us to repackage the case. Buying by "whole case" means you buy in an amount equal to the quantity per case. No repackaging is needed for buying by whole case. Buying by "ship by pallet" means you buy enough cases so that it can be shipped by pallet. The pallet can be a mixture of different items and cases. All prices are reported as unit price, the price for one individual item.
Customers pay for shipping and handling. We will ship via the least expensive shipping method unless shipping instructions are provided. A confirmation notice will be faxed to you before we ship the merchandise. Please allow 2 to 3 working days for order preparation and 5 to 10 working days for transit time.
Temple Garden Center Inc. is not responsible for any damages incurred during shipping. If insurance was purchased and merchandise received is damaged during shipping, then return all parts, packing material, and merchandise to Temple Garden Center Inc. Then, call the shipping company for a damage inspection. All damages must be reported to Temple Garden Center Inc. within 3 days after receipt of merchandise.
All returned goods must have a Return Authorization Number. Unauthorized returns will be refused. Customers are responsible for the return freight. Returns are in the form of CREDIT only. All returned merchandise may be subject to a 15% restocking charge.
Temple Garden Center Inc. is located at 11314 Lower Azusa Road, El Monte CA 91732.